Frequently Asked Questions

Creating an account is simple and takes less than 5 minutes. Click the "Get Started" button, fill in your email and password, verify your email address, and you're ready to start trading. You can enhance your account with KYC verification later for higher limits.

There is no minimum deposit requirement to open an account. However, we recommend starting with at least $100 to have meaningful trading opportunities. You can start with our demo account to practice without any financial commitment.

Yes! Every new account automatically comes with a demo account loaded with virtual funds. You can practice trading strategies, test platform features, and gain confidence before trading with real money. You can switch between demo and live accounts anytime from your dashboard.

Arculus Definet offers a wide range of trading instruments including cryptocurrencies (Bitcoin, Ethereum, Ripple, etc.), forex pairs (EUR/USD, GBP/USD, etc.), major stocks (Apple, Tesla, Microsoft, etc.), and commodities. All markets are accessible from a single account.

We offer competitive trading fees starting from 0.1% per trade. The exact fee depends on your trading volume and account level. Higher volume traders enjoy reduced fees. There are no hidden charges, and we display all costs transparently before you execute any trade.

Absolutely! Our platform is fully responsive and works seamlessly on all devices including smartphones and tablets. You get the same powerful features and real-time data whether you're trading from your desktop, tablet, or phone.

You can deposit funds using various methods including bank transfer, credit/debit cards, and cryptocurrency transfers. Simply go to your wallet, select the deposit option, choose your preferred payment method, and follow the instructions. Most deposits are processed instantly.

Our average withdrawal processing time is < 2 hours. Cryptocurrency withdrawals are typically processed within 1-2 hours, while bank transfers may take 1-3 business days depending on your bank. We prioritize fast and reliable payouts to ensure you have access to your funds when you need them.

Withdrawal limits depend on your account verification level. Unverified accounts have basic limits, while KYC-verified accounts enjoy significantly higher limits. There's no maximum limit for fully verified accounts. You can check your current limits in your account settings.

Security is our top priority. We use bank-level encryption (256-bit SSL), store the majority of funds in cold storage, implement multi-factor authentication, and conduct regular security audits. Your funds are segregated from company funds and protected by industry-leading security measures.

KYC verification is optional for basic trading, but highly recommended. Verified accounts enjoy higher withdrawal limits, access to all features, and priority support. The verification process is simple and typically takes less than 24 hours to complete.

You can easily reset your password by clicking the "Forgot Password" link on the login page. Enter your email address, and we'll send you a secure link to create a new password. For additional security, you may need to verify your identity through 2FA if enabled.