Privacy Policy

1.1 Personal Information You Provide

When you register for an account or use our services, we collect:

• Identity Information: Full legal name, date of birth, nationality, gender, and government-issued identification numbers.
• Contact Information: Email address, phone number, residential address, and mailing address.
• Verification Documents: Copies of government-issued ID (passport, driver's license), proof of address (utility bills, bank statements), and selfie photographs for identity verification.
• Financial Information: Bank account details, payment card information, transaction history, source of funds, and wealth information.
• Professional Information: Employment status, occupation, employer details, and income level.

1.2 Information We Collect Automatically

When you access our platform, we automatically collect:

• Device Information: IP address, device type, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on platform, clickstream data, trading activity, and search queries.
• Location Information: Approximate geographic location derived from IP address and precise location if you grant permission.
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, and pixel tags to enhance user experience and analyze usage patterns.

1.3 Information from Third Parties

We may receive information about you from:

• Identity verification service providers and credit reference agencies.
• Payment processing partners and financial institutions.
• Blockchain analytics providers for transaction monitoring.
• Marketing and analytics partners.
• Public databases and government registries for regulatory compliance.

We use your personal information for the following purposes:

2.1 Service Provision

• Creating and managing your trading account.
• Processing deposits, withdrawals, and transactions.
• Executing and settling trades on your behalf.
• Providing customer support and responding to inquiries.
• Sending transactional notifications, account updates, and service announcements.

2.2 Regulatory Compliance

• Verifying your identity and conducting KYC (Know Your Customer) checks.
• Screening against sanctions lists and politically exposed persons (PEP) databases.
• Monitoring transactions for anti-money laundering (AML) and counter-terrorism financing (CTF) compliance.
• Reporting suspicious activities to relevant Reporting suspicious activities to relevant authorities as required by law.
• Complying with tax reporting obligations and regulatory inquiries.

2.3 Security and Fraud Prevention

• Detecting and preventing fraud, unauthorized transactions, and security incidents.
• Monitoring account activity for suspicious behavior and anomalies.
• Implementing and maintaining security measures to protect your data.
• Investigating and resolving disputes, claims, and violations of our Terms.

2.4 Platform Improvement

• Analyzing usage patterns to improve platform functionality and user experience.
• Developing new features, products, and services.
• Conducting research and analytics to optimize performance.
• Testing new technologies and troubleshooting technical issues.

2.5 Marketing and Communications

• Sending promotional materials, newsletters, and marketing communications (with your consent).
• Personalizing your experience and showing relevant content and advertisements.
• Conducting surveys, promotions, and contests.
• Understanding customer preferences and behavior to improve marketing strategies.

We may share your personal information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and financial transaction handling.
• Identity verification and fraud prevention services.
• Cloud hosting and data storage infrastructure.
• Customer support and communication tools.
• Analytics and marketing platforms.

These service providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Legal and Regulatory Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests.
• Enforce our Terms and Conditions or other agreements.
• Protect the rights, property, or safety of Arculus Definet, our users, or the public.
• Respond to regulatory inquiries and audits.
• Report suspicious transactions to financial intelligence units.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity. We will notify you of any such change and provide you with choices regarding your information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in partner promotions or connecting third-party applications to your account.

3.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, marketing, or other business purposes.

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

• Account Information: Retained for the duration of your account and up to 7 years after account closure for regulatory compliance.
• Transaction Records: Retained for a minimum of 7 years as required by financial regulations and anti-money laundering laws.
• KYC Documents: Retained for 7 years after the termination of the business relationship as required by regulatory obligations.
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first.
• Usage and Analytics Data: Typically retained for 2-3 years for platform improvement purposes.

When we no longer have a legitimate business need or legal obligation to retain your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@arculus definet.com or through your account settings. We will respond to your request within 30 days. Please note that certain rights may be subject to legal limitations and exceptions.

Arculus Definet uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. However, disabling certain cookies may impact your experience on Arculus Definet.

Arculus Definet operates globally, and your personal information may be transferred to, stored, and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Transfer Safeguards

When we transfer your personal information internationally, we implement appropriate safeguards to protect your data, including:

• Standard Contractual Clauses: We use European Commission-approved Standard Contractual Clauses (SCCs) for transfers from the EEA.
• Adequacy Decisions: We transfer data to countries recognized by regulatory authorities as providing adequate protection.
• Data Processing Agreements: Our service providers sign comprehensive data processing agreements ensuring appropriate data protection.
• Technical and Organizational Measures: We implement robust security measures regardless of data location.

By using our services, you acknowledge and consent to the transfer of your personal information as described in this Privacy Policy.

Our platform and services are designed for adults aged 18 years and older. We do not knowingly collect, use, or disclose personal information from children under 18 years of age.

Age Verification

During the registration process, we verify that users meet the minimum age requirement. We may request additional documentation to confirm age where necessary.

If We Discover Underage Use

If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete such information and terminate the account. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@arculus definet.com.

Parental Responsibility

Parents and guardians should monitor their children's internet usage and ensure they do not access or register for services intended for adults. We encourage parents to educate their children about online safety and privacy.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.

Material Changes

If we make material changes that significantly affect your privacy rights, we will notify you through:

• Email notification to your registered email address
• Prominent notice on our platform
• In-app notifications

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of Arculus Definet after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below:

Complaint Process

If you're not satisfied with our response to your privacy concern, you have the right to lodge a complaint with:

• Your local data protection authority or supervisory authority
• The Information Commissioner's Office (ICO) if you're in the UK
• The relevant EU supervisory authority if you're in the European Economic Area